The digital economy is proliferating globally. It becomes the primary driver of innovation, growth, and competitiveness; and holds enormous potential for all business segments. The quick pace of digitalisation is having a thorough impact on people, businesses, and governments. It fundamentally changes what we do – in a better way – by incorporating technologies such as Blockchain, Artificial Intelligence, Robotics, and IoT. These technologies change the way businesses and governments are managed. Blockchain makes cross-border transactions more straightforward and provides traceability and immutability. Artificial Intelligence performs the data transformation process and has immense potential for personalisation of services. It can then be used to produce a full-tailor-based experience for users, or as marketing decision support for businesses, or as a decision-making assistant for regulators. Then Robotics and IoT could provide a seamless business process. Their potential is abundant, from automatic payment using biometric information to personalisation of services using face or voice recognition.

When an organisation can embrace the digital economy, it can operate in a previously unthinkable way, toward the ultimate business process. The problem is the digital economy leads to a dynamic ecosystem. Thus, a mismatch in technology adoption could be very costly. Therefore, Global Policy House provides world class training and support for stakeholders in this area. Our goal is to convey an insight into a range of digital economy issues, helping businesses and governments to plan and deliver their objectives.